Richmond Subaru | New Subaru dealership in RICHMOND, BC V6X 2B8

We've added a new feature to our website at Richmond Subaru, It is a collection of feedback from our customers. If you have been to Richmond Subaru to purchase a vehicle or had Service done. feel free to send us your Feedback. Thank You.

We would just like to send you a quick email letting you know we had a excellent experience with our salesman, Sebastian. We have been shopping at Toyota and VW and dealt with some unpleasant and pushy salespeople and for that they will never get our business. Sebastian really listened to what we wanted and didn't try to sell something we didn't want. Due to his great service we will send all our family and friends to deal with him.
Thanks
P and S

Ed. Note: Call Richmond Subaru Today and ask for Sebastian to receive the Same Great Service.

Mr BH
Address: British Columbia
Current Subaru Owner: Yes
Comments: Haven''t received a survey ID recently, but wanted to pass on the
great service experience I''ve had at Richmond Subaru-it''s exceptional, the
best I''ve ever had at a dealership. Yogesh the operations manager is
great, and the guy I''ve dealt with the last couple of visits, Daniel, has
gone out of his way to be helpful and efficient. While I was there another
customer was joking with them and clearly felt the same way that I did-
comfortable and very happy with being treated like a loyal customer rather
than a statistic or "meal ticket". From the day I got the car, they''ve
been great and I would recommend them to anyone. I used to drive a Toyota
and Honda (as well as a Ford, and Nissan), but our Outback has been
incredible in terms of great performance with absolutely no problems.

I have been a customer at Richmond Subaru since I bought my first Subaru approximately 5 years ago.

Yogi & Eugene have always been great servicemen to work with. They have always been up front and honest, seeking ways to leave me with a few pennies in my pocket. Additionally, I believe Stephan's experience was an outlier, since my car is always clean and vacuumed when I pick it up. Last year, when I was getting my brakes done, I suggested the sales guy try to sell me a car. Too bad he didn't take me seriously, because I ended up with another Impreza from Wolfe Subaru.

About a month after I bought my new baby, it had a minor problem (one of the stereo controls on the steering wheel had decided it wanted to malfunction, randomly blasting my ears out). I called my new dealership and they said that they "didn't diagnose on weekends, I'd have to bring the car in before 3pm on week days." I explained that not only was that ludicrous, but impossible since I had a full time job.

I promptly called Yogi. He told me he'd drive out to my work (relatively close to them - an ~ 15 minute drive) and take a look while I was working. Once the part was in, He picked up my car back to the dealership and fixed it, under warranty, and brought it back by the time I needed to go home. You want to talk about customer service? That's it.

Finally, I recently had a situation where there was a miscommunication about what service level I needed. Even though frustrations ran high, they worked hard to right the situation in a timely manner.

I honestly can't rave enough about the customer service in the SERVICE department.... The only reason Richmond Subaru doesn't get five stars is because sales missed the golden opportunity.

(P.S. I'll never take my car to Wolfe again. Ever.)

Dear Richmond Subaru

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