Testimonials
 

Customer service above and beyond

We live in Kamloops and my daughter was looking for a used Infiniti. I found the posting from Richmond Subaru for a used Infiniti and responded to the online chat service to inquire about it. It was quite late at night so was not expecting to hear back till the next morning but immediately received a call from salesman Mike Lee. Mike was incredibly professional and knowledgeable. We put a down payment on the car and drove to Richmond to test drive it. Mike drove us with the car to a quite area so we could test drive it around less traffic. All of the staff at Richmond Subaru were efficient and professional (sales, finance, sales manager-Ray). We bought the car and drove it home. We had a small problem with the door handle but Mike and the Sales Manager Ray immediate contacted us and took care of everything by setting up an appointment at Nissan in a Kamloops and covered the full cost of the repair. I can not believe how amazing the customer service was on a used vehicle. It’s hard to find a trustworthy, reliable car dealership but they will have my business from now on even though they are a 5 hour drive away!
February 10th, 2020
Michelle bought a used Infiniti at Richmond Subaru in Richmond, BC
Friendliness:  ★★★★★
Service: ★★★★★
Knowledge: ★★★★★
Price: ★★★★★
Satisfaction: ★★★★★
Overall: ★★★★★

Brand new Subaru

Staff was very knowledgeable and willing to assist giving all the options available in order to make us happy with the purchase, Ben, Ray and Danielle were fantastic helping out with everything.
November 5th, 2019
Anastacio bought a new vehicle at Richmond Subaru in Richmond, BC
Friendliness:  ★★★★★
Service: ★★★★★
Knowledge: ★★★★★
Price: ★★★★★
Satisfaction: ★★★★★
Overall: ★★★★★

Will be back

We were looking all over the province for a Forester. After finding Richmond Subaru, our look was over. They had stock of vehicles that met our criteria and excellent staff that could answer all our questions, and more... Big thank you to Joe, Austin & Danielle for all their help with making our purchase experience painless and easy. You all went above and beyond our expectations. We will for sure be back when it comes time to purchase a new or \"new to us\" vehicle. And we will continue to recommend you to our friends and family!
August 18th, 2019
Stefan bought a used 2018 Forester at Richmond Subaru in Richmond, BC
Friendliness:  ★★★★★
Service: ★★★★★
Knowledge: ★★★★★
Price: ★★★★★
Satisfaction: ★★★★★
Overall: ★★★★★

Above and beyond

Just wanted to shout out to Josh Curran and the team here for getting me into my 2019 STI SPORT TECH
May 29th, 2019
Chad visited Richmond Subaru in Richmond, BC
Friendliness:  ★★★★★
Service: ★★★★★
Knowledge: ★★★★★
Price: ★★★★★
Satisfaction: ★★★★★
Overall: ★★★★★

Extremely happy customer

I have been in sales for 17 years and I am thrilled at the customer experience and care I received when buying my Forester from Jackie Cho at Richmond Subaru. From the moment he greeted me I felt he was partnering with me to help in my purchase and I felt in control the entire time. He knew his inventory, the product and the process and I couldn\'t be happier. There was also some follow-up items for the vehicle post sale and he scheduled everything accordingly. Matt, (the dealers GM) came over to thank me and you could tell when we were chatting he appreciated the business. I\'d recommend dealing with Jackie and Matt at Richmond Subaru to anyone in the market for a new vehicle! Chris
March 26th, 2019
Chris bought a used vehicle at Richmond Subaru in Richmond, BC
Friendliness:  ★★★★★
Service: ★★★★★
Knowledge: ★★★★★
Price: ★★★★★
Satisfaction: ★★★★★
Overall: ★★★★★

Exceptional service!

Recently purchased a 2014 Hyundai Sonata and received excellent service from the staff and will definitely come back and recommend them to anyone who is looking to purchase a vehicle. Thank you So much. I am extremely happy with my purchase!
February 10th, 2019
Alma Vincent bought a used 2014 Hyundai Sonata at Richmond Subaru in Richmond, BC
Friendliness:  ★★★★★
Service: ★★★★★
Knowledge: ★★★★★
Price: ★★★★★
Satisfaction: ★★★★★
Overall: ★★★★★

Amazing customer service

Purchased my car from Richmond subaru in 2017 and couldn\'t be happier. They had excellent customer service, gave me a great price, and even helped get me from Squamish to the dealership to pick up the new car.
February 10th, 2019
Nikola bought a new 2017 Outback at Richmond Subaru in Richmond, BC
Friendliness:  ★★★★★
Service: ★★★★★
Knowledge: ★★★★★
Price: ★★★★★
Satisfaction: ★★★★★
Overall: ★★★★★

2019 SUBARU crosstrek

I got a new car in this dealership with no hassle.Staff are friendly and accommodating.Special thanks to Mike Lee and Johnson He,for the wonderful assistance.You guys are awesome.
January 1st, 2019
Richard bought a new 2019 subaru crosstrek at Richmond Subaru in Richmond, BC
Friendliness:  ★★★★★
Service: ★★★★★
Knowledge: ★★★★★
Price: ★★★★★
Satisfaction: ★★★★★
Overall: ★★★★★

Purchased a New Vehicle!

I had an amazing experience shopping for a new vehicle at Richmond Subaru. Joe Lui was very helpful, nice, and knowledgeable. Joe immediately put the vehicle I wanted on hold and prepared everything perfectly during the showing.Thank you so much for giving me the best deal on my dream car, the BRZ. I\'ve had this vehicle for roughly a month now and it is just such an amazing car to drive!
August 3rd, 2018
William bought a new 2017 SUBARU BRZ at Richmond Subaru in Richmond, BC
Friendliness:  ★★★★★
Service: ★★★★★
Knowledge: ★★★★★
Price: ★★★★★
Satisfaction: ★★★★★
Overall: ★★★★★

Amazing Experience

Ken Nguyen was amazing me help choose a car. It was definatley a perfect fit. He was super friendly and got me an extremely good deal! I recommend going to him if you\'re looking for a car .
April 16th, 2018
Tessa bought a used vehicle at Richmond Subaru in Richmond, BC
Friendliness:  ★★★★★
Service: ★★★★★
Knowledge: ★★★★★
Price: ★★★★★
Satisfaction: ★★★★★
Overall: ★★★★★

Great customer service

Nat helped us out and was very understanding when we backed out of buying (our own financial circumstances). Definitely coming back here when we’re ready to buy!
December 16th, 2017
Haneen bought a used vehicle at Richmond Subaru in Richmond, BC
Friendliness:  ★★★★★
Service: ★★★★★
Knowledge: ★★★★★
Price: ★★★★★
Satisfaction: ★★★★★
Overall: ★★★★★

Great customer service!

Nat was fantastic! Very patient and answered all our questions. We will be back for sure.
December 16th, 2017
Omar bought a used vehicle at Richmond Subaru in Richmond, BC
Friendliness:  ★★★★★
Service: ★★★★★
Knowledge: ★★★★★
Price: ★★★★★
Satisfaction: ★★★★★
Overall: ★★★★★

2017 Outback premier

I have previously owned 3 Subarus, but not an Outback until now. After seeing a customer\'s brown outback in Calgary, I began my search. My search forced me to go out of province, and began with a call to Austin Warren at Richmond Subaru. Austin began a search. Availability was almost non-existant, but Austin kept in touch with my wish car. Fortunately, the dream car became available and a deal was made over the phone. Austin picked us up at the airport, made the experience of picking up the car pleasant, professional and with no hassles. Great finance team to work with. Further, after driving the car for 4 hours back to Alberta, we got a follow up call from Austin, Asking \"How\'s it going?\". I replied with a smile on my v face! Austin has checked in with us a couple of more times. So thanks Austin, job well done, and by the way folks, the car is fantastic.
March 15th, 2017
Tom Erdman bought a new Subaru Outback Premier at Richmond Subaru in Richmond, BC
Friendliness:  ★★★★★
Service: ★★★★★
Knowledge: ★★★★★
Price: ★★★★★
Satisfaction: ★★★★★
Overall: ★★★★★

Thanks Austin!

Austin delivered our car to Nanaimo for us which was super nice! We couldn\'t be happier with our Subaru experience and our car!
February 7th, 2017
Grace bought a used Veloster Turbo at Richmond Subaru in Richmond, BC
Friendliness:  ★★★★★
Service: ★★★★★
Knowledge: ★★★★★
Price: ★★★★★
Satisfaction: ★★★★★
Overall: ★★★★★

2016 Subaru Crosstrek

In the market for a new vehicle since late summer of 2016 but still had not found anything we both loved. We had a very definite idea of our ideal price range and what we were looking for in a vehicle. On our very first visit to Richmond Subaru and being introduced to Joe Liu who provided us with his excellent customer service and information, we were able to decide and complete our purchase of a brand new 2016 Subaru Crosstrek and drive home with a new car before the end of the day. We have purchased and driven a number of different vehicles over the years. This is our 1st Subaru. We sincerely hope our Subaru relationship will be a long and happy one.
November 29th, 2016
GM Wong bought a new 2016 Subaru Crosstrek at Richmond Subaru in Richmond, BC
Friendliness:  ★★★★★
Service: ★★★★★
Knowledge: ★★★★★
Price: ★★★★★
Satisfaction: ★★★★★
Overall: ★★★★★

Great experience

Edwin provided a positive experience all round. Even though he knew i was unlikely to purchase a vehicle given that i was just visiting in Richmond. I had the clear impression that Edwin was a valued employee given his positive customer service skills. He answered all my questions candidly. I can recommend this Suburu dealership based on my experience.
July 12th, 2016
Allan visited Richmond Subaru in Richmond, BC
Friendliness:  ★★★★★
Service: ★★★★★
Knowledge: ★★★★★
Price: ★★★★★
Satisfaction: ★★★★★
Overall: ★★★★★

purchase

I really enjoyed having Nader help us with the purchase of our new outback. He was very polite, and professional and answered all out questions knowledgably. He was prompt returning calls, and made sure that we got a competitive price for the vehicle. We never felt uncomfortable around him and he is a kind and patient professional. Thank you. Nader.
June 21st, 2016
Anna Forbes bought a new outback at Richmond Subaru in Richmond, BC
Friendliness:  ★★★★★
Service: ★★★★★
Knowledge: ★★★★★
Price: ★★★★☆
Satisfaction: ★★★★★
Overall: ★★★★☆

Purchasing a new car

Purchased a new subaru outback , Nader was sales rep , very helpful and friendly thru the process . The business - finance team was very good .thank-you for the service
May 12th, 2016
George Callas bought a new 2016 Subaru Outback at Richmond Subaru in Richmond, BC
Friendliness:  ★★★★★
Service: ★★★★★
Knowledge: ★★★★★
Price: ★★★★☆
Satisfaction: ★★★★★
Overall: ★★★★☆

Great Service friendly and very helpful!

Me and my wife recently bought a new 2016 Outback from Richmond Subaru from the day we first went there Heinz was very helpful and friendly, they even provided us with a free loan vehicle for a week while we were waiting for our new vehicle - He called us to offer this we didn\'t even ask..that is great service..they also gave us a full tank of gas in the loaner! When our car was ready the deliver day went smooth and everything was excellently explained (Jason from Financing was very helpful explaining the added services offered and was not pushy he just openly gave the needed information). We are very happy with the whole process and would definitely recommend Richmond Subaru!
May 9th, 2016
Brendan bought a new Outback at Richmond Subaru in Richmond, BC
Friendliness:  ★★★★★
Service: ★★★★★
Knowledge: ★★★★★
Price: ★★★★★
Satisfaction: ★★★★★
Overall: ★★★★★

Good Choice

If buy a Subaru is wrong, I really don\'t want to be right. Good services.
May 7th, 2016
Gordon Cheung bought a used Forester at Richmond Subaru in Richmond, BC
Friendliness:  ★★★★★
Service: ★★★★☆
Knowledge: ★★★★★
Price: ★★★☆☆
Satisfaction: ★★★★☆
Overall: ★★★★☆

Excellent Service!

We\'ve been considered Honda, Toyota and Subaru and choose Subaru and we don\'t regret it. It feels like they are not trying to scam you. Selected a Subaru Forester in Dark Grey colour which wasn\'t there in stock. They delivered from other location pretty fast, fair pricing, no bullshit and great management! Everyone from the salesman Tim Tsang, Manager Scott, Finance Jason were there to help and provided awesome customer service! Enjoyed the new car for a week now, loving it!! Thank you everyone at Richmond Subaru.
March 26th, 2016
Vladimir Prokudin bought a new Subaru Forester at Richmond Subaru in Richmond, BC
Friendliness:  ★★★★★
Service: ★★★★★
Knowledge: ★★★★★
Price: ★★★★★
Satisfaction: ★★★★★
Overall: ★★★★★
*We make every effort to present information that is accurate. However, it is based on data provided by the vehicle manufacturer and/or other sources and therefore exact configuration, color, specifications & accessories should be used as a guide only and are not guaranteed. Under no circumstances will we be liable for any inaccuracies, claims or losses of any nature. Furthermore, inventory is subject to prior sale and prices are subject to change without notice, cannot be combined with any other offer(s), do not include provincial or local taxes, tags, registration or title fees. To ensure your complete satisfaction, please verify accuracy prior to purchase.
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